Workplace Hospitality Manager

4 weeks ago

Mountain View, California, United States Circles Full time
Job Summary

Circles is seeking an experienced Workplace Hospitality Manager to lead our Workplace Concierge team in delivering world-class service at one of the most innovative technology firms in the world.

This role is ideal for someone with a proven background in luxury hospitality or customer service management who is ready to bring their leadership skills into a dynamic corporate environment.

The perfect candidate has at least 5 years of hospitality or related experience and is passionate about creating a welcoming, efficient, and high-standard workplace experience for both employees and visitors.

Key Responsibilities
  • Lead, mentor, and oversee the Workplace Concierge team, ensuring consistent delivery of first-class hospitality services across multiple office locations.
  • Manage staffing schedules, PTO coverage, recruitment, ensuring adequate staffing levels, and providing coverage to maintain seamless operations at all times.
  • Conduct onboarding and training for new team members to ensure high standards of service are maintained.
  • Provide ongoing performance management and feedback to team members, setting clear expectations and goals.
  • Create and maintain Standard Operating Procedures (SOPs) for all workplace hospitality functions, ensuring adherence to site policies and procedures.
  • Lead customer service and process training initiatives to continuously elevate service standards and efficiency.
  • Act as the primary point of contact for all escalations related to workplace services, amenities, or customer issues.
  • Ensure consistent and high-quality delivery of concierge services, including reception, vendor coordination, and workplace services like fitness classes, food programs, and auto maintenance.
  • Collaborate with vendors to manage on-site amenities and third-party services, including food and beverage, laundry, dry cleaning, EV charging, and other personal services.
  • Proactively work and liaise with the Operations Manager to oversee both onsite and virtual concierge requests.
  • Ensure all processes and procedures are adhered to, and maintain systems to track and manage concierge requests, ensuring accurate documentation and reporting.
  • Support the workflow of concierge, event, and project requests, ensuring timely and efficient completion of requests.
  • Work closely with internal departments and clients to support special projects, VIP visits, and site tours.
  • Oversee event coordination, including staffing, logistics, and support for wellness programs, community events, and other large-scale employee engagement activities.
  • Provide hands-on assistance during peak times or special events to ensure smooth operations.
  • Provide concierge and reception coverage as needed during PTO or time off for concierge staff.
  • Proactively identify opportunities to improve workplace services and processes to enhance the employee and guest experience.
  • Regularly liaise with clients and stakeholders to gather feedback on service performance and make recommendations for improvements.
  • Manage vendor performance and ensure that services meet or exceed client expectations.
  • Implement policies and procedures to maintain a safe and secure workplace environment.
  • Maintain open and effective communication channels with the team, providing regular updates and addressing concerns.
  • Prepare and present reports on key performance metrics to the Operations Manager, highlighting successes, challenges, and recommendations.
  • Other job-related duties as assigned.

Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

This is a unique opportunity to apply your leadership and hospitality expertise in an innovative, fast-paced environment.

The perfect candidate has at least 5 years of hospitality or related experience and is passionate about creating a welcoming, efficient, and high-standard workplace experience for both employees and visitors.

Salary range of $72-74K per year and an attractive Monday to Friday schedule with no nights or weekends.

Benefits include medical, dental, vision insurance, long-term and short-term disability insurance, 401k with match, life insurance, generous PTO policy, paid holidays, one paid day off per year to volunteer, access to discount programs, four-week paid sabbatical every five years, HSA/FSA account eligibility, access to Employee Assistance Program, and access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities.

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