Customer Service Representative
4 weeks ago
Job Location: Arizona - Phoenix, AZ
Remote Type: Fully Remote
Position Type: Full Time
Salary Range: $16.00 Hourly
Job Category: Customer Service
It's an exciting time to be part of VIMO INC. We're hiring Remote Customer Service Representatives to join our team. As a Remote Customer Service Representative, you'll deliver an amazing customer experience and help make finding and enrolling in health insurance simple. Our consumer-friendly interface and decision support tools empower millions of consumers to make better health plan decisions.
Our company builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, we deliver innovative agent marketing and call center tools and services.
As a Remote Customer Service Representative, you'll be responsible for:
- Inbound/Outbound Calls
- Delivering the highest level of customer service experience consistently
- Managing customer accounts and providing technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpreting and following defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhering to regulated guidelines for communications via all channels
Requirements:
- 18 years of age or older
- Minimum Internet Speed of 35 mb/s
- Dedicated, private, and secure workspace
- Personal laptop or desktop computer required for the Training Period
- Commit to full attendance during the 3-week Training period
- Complete a background check and health screening
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT Compatible: Mobile Internet Service Providers and Satellite
What We Offer:
- Paid Training
- Full-Time, Seasonal temp-to-permanent roles
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
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