Customer Service Representative

3 weeks ago


Odessa, United States CRG Corporation Full time
Job Description

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our CRG team in Odessa, Florida. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring timely delivery operations, and resolving any issues that may arise.

Key Responsibilities:
  • Provide proactive support to customers through phone calls, emails, and other communication channels.
  • Address customer complaints and concerns in a calm and professional manner.
  • Monitor delivery routes and ensure accurate tracking and scanning of haul-away pod stamps and deliveries.
  • Process delivery order changes or cancellations as needed to maintain smooth operations.
Requirements:
  • High school diploma or equivalent required; 1 year of related experience preferred.
  • Excellent communication and problem-solving skills with a focus on customer satisfaction.
  • Ability to multitask effectively with excellent organizational skills.
  • Strong knowledge of Microsoft Office programs (MS Project, Word, Excel, PowerPoint).
Estimated Salary: $16/hour

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