Sales Floor Department Supervisor

1 month ago


Gloucester, Massachusetts, United States Lowe's Companies Full time
About the Role

The Sales Floor Department Supervisor is a key member of our retail team, responsible for leading and enabling a team of associates to deliver exceptional customer experiences in the store. This role requires strong leadership and communication skills, as well as the ability to coach and train associates to meet sales and service objectives.

Key Responsibilities
  • Lead and enable a team of associates to deliver exceptional customer experiences
  • Coach and train associates to meet sales and service objectives
  • Monitor and manage store operations, including down stocking and area recovery
  • Assist with merchandising decisions and provide input on store displays
  • Ensure adequate department coverage and manage associate schedules
  • Communicate with associates, customers, and management to ensure seamless store operations
Requirements
  • High school diploma or equivalent and 3 years of experience in a retail environment, or 5 years of experience in a retail environment
  • 1 year of experience in customer service
  • 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor)
  • Experience providing direction or supervision to teams, with or without direct report responsibility
  • Experience supporting or participating in the process of training, mentoring, and developing associates
  • Experience working cross-functionally
  • Experience using Microsoft Office Suite
  • Ability to obtain sales-related licensure or registration as may be required by law
Preferred Qualifications
  • 3 years of retail customer service experience
  • 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor)
  • Experience in a leadership role with direct report responsibility
  • Experience working in the home improvement retail sector
  • Experience working in a fast-paced, dynamic retail environment
  • Experience in key carrying role with manager-on-duty responsibilities
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)
About Lowe's

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.



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