Customer Service Associate
6 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate - Membership Support at The SKY Family YMCA. This role is responsible for providing exceptional service to members and guests, ensuring seamless membership experiences, and promoting our programs and services.
Key Responsibilities:
- Provide excellent customer service, responding to member inquiries, resolving issues, and offering solutions that meet their needs.
- Greet and serve members and guests in a positive and professional manner, maintaining a welcoming environment.
- Process membership transactions, including sign-ups, renewals, and cancellations, while ensuring accuracy and attention to detail.
- Assist with facility access control, checking member cards, issuing locker keys, and managing visitor records.
Requirements:
- 1-2 years of prior customer service experience, preferably in a membership-based organization.
- Excellent verbal and communication skills, with the ability to effectively interact with diverse groups.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Professional appearance and behavior, adhering to our Association's policies on background screening and safety requirements.
Benefits:
- Competitive hourly rate: $13.00
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A supportive and collaborative work environment that fosters growth and success.
We offer a dynamic and inclusive workplace where you can make a meaningful difference in the lives of our members and the community we serve. If you are a customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity
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