Guest Services Supervisor

1 week ago

San Diego California, United States Paradise Point Resort & Spa Full time

Property Overview:


Paradise Point Resort and Spa is a stunning waterfront destination located on a private island in San Diego, California, providing a tranquil and picturesque work atmosphere.

By becoming a member of the Paradise Point Resort and Spa team, you will be part of a distinguished luxury resort celebrated for its breathtaking views, lush landscapes, and top-tier amenities.

The resort offers a variety of exciting career opportunities, ranging from guest-facing roles to essential support positions, ensuring a diverse and fulfilling career journey.

With a commitment to delivering outstanding guest experiences, Paradise Point Resort and Spa allows employees to refine their hospitality skills while working in an extraordinary setting.

The resort is dedicated to cultivating a positive and inclusive workplace culture, offering growth and development opportunities, and fostering a welcoming and supportive team environment.

Joining the Paradise Point Resort and Spa team provides a unique chance to be part of a prestigious establishment that represents relaxation, luxury, and exceptional guest experiences.


Position Summary:


Are you a dedicated hospitality professional who excels in delivering exceptional service? Join our team as a Guest Services Supervisor and play a key role in crafting memorable experiences for our esteemed guests.

In this role, you will lead a team of bell staff, establishing the benchmark for outstanding service and meticulous attention to detail.

Your enthusiasm, energy, and inherent leadership qualities will ensure that guests receive a warm welcome, efficient assistance, and personalized care throughout their stay.

If you possess a genuine passion for hospitality, excellent communication skills, and the ability to anticipate guests' needs, we invite you to become an integral part of our team and contribute to creating unforgettable guest experiences.


Key Responsibilities:
Lead and motivate a team of bell staff, promoting a culture of exceptional service and professionalism.

Welcome and assist guests upon arrival and departure, ensuring a warm and personalized experience.

Oversee luggage handling, transportation, and guest requests with promptness and efficiency.

Maintain comprehensive knowledge of the hotel's facilities, services, and local attractions.

Ensure a smooth and efficient process for luggage, packages, and guest belongings.

Provide recommendations and assistance to guests, enhancing their overall experience.

Collaborate with other departments to ensure a seamless guest experience.

Uphold the hotel's standards of cleanliness, safety, and guest satisfaction.


Join our team as a Guest Services Supervisor and contribute to a culture that values exceptional guest service and creates lasting memories.

Showcase your leadership skills and passion for hospitality in a dynamic and rewarding environment.

Your commitment to guest satisfaction and your ability to lead a team will play a crucial role in the success of our resort and leave a lasting impression on our guests' experiences.


Qualifications:
Less than three moving violations in the last three years

No DUI convictions

Must possess a current driver's license where applicable

Fluency in reading, writing, and speaking English

Effective communication skills with the public and fellow employees

Familiarity with the local area and attractions

One year of prior Guest Services/Bell experience preferred

Valid CDL license where applicable

Benefits:


Davidson Hospitality Group is a recognized, full-service hospitality management company overseeing hotels, restaurants, and entertainment venues across the United States.

A trusted partner for leading brands, Davidson offers a unique management style that combines the personalized service of a small company with the extensive resources of a larger organization.

In line with the company's commitment to delivering value, Davidson provides a comprehensive benefits program designed to enhance the lives and well-being of our team members and their families.

  • Three tiers of medical coverage
  • Dental and vision coverage
  • 24/7 telehealth services
  • Free maintenance medications
  • Pet insurance
  • Hotel discounts
  • Tuition reimbursement
  • Paid time off (vacation, sick leave, bereavement, and holidays)
  • 401K match

Working at Davidson is a unique experience. It's more than just a job; it's a calling. Here, you play a vital role in redefining quality hospitality for our guests, clients, partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug-free workplace. Pre-employment drug testing and background checks are required. We participate in E-Verify.

Salary Range:
USD $18.85 /Hr.

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