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Field Support Representative I, II, III

2 months ago

New York, New York, United States Canon U.S.A., Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Field Support Representative to join our team at Canon U.S.A., Inc. As a key member of our support staff, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities
  • Customer Service: Ensure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
  • Mail and Package Handling: Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
  • Supply Management: Organize and distribute supplies to clients. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat.
  • Administrative Support: Perform other administrative duties from inserting, copying and photocopying to faxing as needed. May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
Requirements
  • High school diploma or equivalent
  • 1-3 years' experience working in a mailroom or professional office environment
  • Basic knowledge of metering, weighting, logging and other shipping procedures
  • Basic computer skills required
  • Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction
What We Offer
  • Competitive pay & benefits
  • Comprehensive training and development programs that prepare employees to advance from within
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide