Lead Project Coordinator

Company

Pacific Program Management (PPM) specializes in delivering strategic leadership and oversight for workspace solutions, encompassing space planning, development, and transitions for organizations both domestically and internationally.

As a rapidly expanding firm in the realm of real estate project and program management, PPM empowers businesses to reimagine their work environments, unlocking the potential of their workforce through a tailored, resourceful, and interconnected approach. Our commitment to a people-centric philosophy drives us to create, implement, and operationalize bespoke workplace strategies that align with our clients' objectives. Through our three primary service areas—Workspace Consulting, Capital Project Management, and Transition and Relocation Management—PPM instills confidence in clients, allowing them to concentrate on their core competencies.

At PPM, we prioritize the people we work with. We strive to cultivate diverse, knowledgeable teams that excel in dynamic, collaborative, and enjoyable settings. Each team member plays a vital role, directly influencing our collective success and that of our clients and partners. For us, diversity signifies a team that mirrors the communities we serve, encompassing varied backgrounds, experiences, and perspectives. Our team embodies the core values of Service, Trust, Integrity, Honesty & Leadership, fostering a culture that balances care with accountability. We are united as One PPM.

Our dedication extends beyond client success; we are equally committed to our communities and each other. PPM pledges to donate 1% of all revenue to non-profit organizations that support the communities we operate in, and our team actively engages in philanthropic activities and volunteer work. We believe that the journey of reimagining human potential begins with reimagining our own.

Key Company Highlights

• Established in 2009 with a mission to deliver value-driven results and exceptional service to our Partners (Clients) and People through personalized relationships.
• Our diverse workforce of over 150 individuals enables us to build trust and connect with a wide array of Clients and Communities.
• Our Vision is to be the preferred Partner wherever we can provide high-quality outcomes and experiences while ensuring sustainable growth.
• Our Mission focuses on fostering growth and enhancing the capabilities of our people, partners, and communities, guiding them toward excellence.
• Our foundational PPM values include: Service, Trust, Integrity, Honesty, & Leadership.
• Our decision-making process prioritizes our People and Partners (Clients), followed by PPM Performance.

We are dedicated to forming exceptional teams that flourish in a cooperative and inclusive atmosphere. Our entrepreneurial and scalable approach ensures the highest standards of quality and professionalism, striking a balance between care and accountability.

Position Summary

The Senior Project Manager (SPM) – Local Market Area (LMA) will collaborate with PPM leadership and business partners to advance the organization's strategic objectives. The Senior Project Manager may oversee one or more project managers, assistant project managers, and/or project coordinators. This role entails close collaboration with the business unit director, providing detailed progress reports. The Senior Project Manager is accountable for coordinating all project activities, both administrative and technical, to guarantee efficient and cost-effective project execution. Responsibilities include estimating fees, defining project scopes, preparing proposals, and managing the contract process. Additionally, the Senior Project Manager will initiate strategic plans, overseeing the design, development, and implementation of commercial real estate projects on behalf of clients, leveraging established processes, experience, and expertise.

This individual must effectively communicate with all project stakeholders, including key stakeholders, internal clients, and team members, to lead the project team in achieving shared goals. Exceptional customer service, teamwork, and meticulous attention to detail are essential for ensuring client satisfaction. The ability to navigate ambiguity and conflict while maintaining professionalism and focus on project objectives is crucial. This role also encompasses business development, with an emphasis on expanding current and future client opportunities. The Senior Project Manager should be a strong leader who contributes to PPM's STIHL Values and fosters a team-oriented environment, adopting a positive, proactive, and people-centric approach while motivating the project delivery team.

Key Responsibilities

• Oversee a team of 2+ direct reports (if applicable).
• Direct daily operations and execute strategy and operational plans aligned with the company's vision and client needs.
• Provide leadership to various technical, professional, and administrative personnel engaged in specific project activities.
• Identify and cultivate existing and new client opportunities, including client engagements, proposal writing, interviews, and follow-up.
• Support the company in expanding accounts through outstanding project delivery, client service, process enhancements, and support.
• Maintain a schedule of upcoming projects and activities necessary for implementing plans for identified clients using PPM/Client platforms and technologies.
• Engage directly with clients to define project goals, budget, schedule, and scope, providing project status and variance reports while successfully negotiating solutions to challenges.
• Manage relationships with external partners and vendors, ensuring clarity in processes and deliverables, and review invoices and change orders.
• Demonstrate proficiency in interpreting project documents such as lease agreements, work letters, contracts, drawings, client work requests, and vendor proposals.
• Utilize PPM and/or client project tools and templates to maintain accurate project documentation.
• Track and manage value logs monthly for qualitative and quantitative contributions to client projects, client operations, and team performance.
• Ensure quality control of project outcomes.
• Facilitate project meetings, ensuring accurate documentation and distribution of meeting minutes.
• Conduct onsite field audits before, during, and after project completion.
• Provide timely and measurable responses to client and team inquiries and concerns.
• Supervise, develop, and train employees, organizing, prioritizing, and scheduling work assignments to foster career growth.
• Collaborate with internal PPM teams as a point of contact for internal clients.
• Build positive relationships across the organization at all levels to drive influence.
• Report on project status to PPM Director as agreed.
• Facilitate knowledge sharing between projects and associate teams.
• Implement new initiatives, document best practices, drive efficiencies, and streamline internal processes.
• Manage and report on all project metrics; prepare performance data, customer data, and other insights, identifying necessary actions and capturing lessons learned.
• Maintain various data sources and dashboards to track key project milestones, standards, and lessons learned.
• Lead responses to patterns, transforming data into actionable insights that deliver value.
• Fully support the team in resolving project issues and/or escalations.
• Integrate with program initiatives and objectives.
• Act as a liaison between program and project teams to ensure best practices are applied.
• Collaborate with leadership on regional strategy, growth projections, and risk assessment.
• Exhibit strong leadership, management, and integration skills.
• Manage and approve project scope, timeline, and budget for the team.

Qualifications

• Bachelor's degree (BA/BS/BEng/BArch) preferred.
• Minimum of years of relevant experience in project management, business management, or a related field.
• At least 3 years of supervisory experience in a project management capacity, with a track record of leading, motivating, and developing employees.
• PMI or PMP certification or similar from an accredited organization is preferred.
• Experience in managing the delivery of customer-facing and internally facing products or services.
• Contract Management experience preferred.
• Proficiency with MS Office Suite, MS Project, MS Visio.

Physical Requirements

• The individual in this role must be able to occasionally lift up to 25 pounds.
• Flexibility to travel as required for individual projects.

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.