Banking Operations Manager

3 weeks ago


Lake Wales, Florida, United States Citizens Bank & Trust Full time

Citizens Bank & Trust seeks a highly motivated and experienced Branch Manager to lead our team of professionals in delivering exceptional customer service and driving business growth. As a key member of our leadership team, you will be responsible for managing all aspects of branch operations, from customer relationships to staff development and performance management.

Key Responsibilities:

  • Customer Relationship Management: Build and maintain strong relationships with existing and potential customers, identifying opportunities for growth and improving customer satisfaction.
  • Staff Development and Performance Management: Provide coaching, training, and feedback to branch employees to ensure they meet performance expectations and achieve sales goals.
  • Operations Management: Oversee daily, weekly, and monthly reports, monitoring branch activities and making adjustments as needed to ensure efficient operations and effective use of resources.
  • Marketing and Sales: Develop and implement strategies to drive loan and deposit growth, meeting or exceeding sales goals.

Requirements:

  • Education: High school diploma or equivalent required; degree in business or related field preferred.
  • Experience: Three to five years of progressively more responsible experience within a bank, with supervisory experience.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong leadership and problem-solving abilities.
    • Able to work effectively in a team environment.
    • Proficient in Microsoft Office applications.

Salary: $55,000 - $75,000 per year, depending on experience and qualifications.



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