Senior Branch Operations Manager

2 weeks ago


Lansdale, Pennsylvania, United States American Heritage Credit Union Full time

Position Overview:

American Heritage Credit Union is seeking a dedicated and experienced professional for the role of Branch Manager III. This leadership position is essential in steering branch personnel to deliver exceptional service to our members, focusing on account management, loan processing, and customer issue resolution within established protocols.

Key Responsibilities:

  • Oversee daily branch operations, ensuring compliance with organizational policies and procedures.
  • Lead and mentor branch staff to enhance service quality and operational efficiency.
  • Manage member interactions regarding account transactions and loan inquiries, ensuring a positive experience.
  • Implement training programs to develop staff skills and promote a collaborative work environment.

Qualifications:

  • A Bachelor's degree in Business, Finance, or a related discipline, or equivalent professional experience.
  • A minimum of three years in a managerial role within a financial services environment.
  • Proficient in various software applications including Word, Excel, and financial management tools.
  • Strong interpersonal skills necessary for effective team leadership and member engagement.
  • A confident leadership approach that is both assertive and inspiring, fostering a motivated team atmosphere.
  • Availability during standard branch hours, including weekdays and weekends.

Benefits:

We offer a competitive compensation package aligned with experience, alongside a comprehensive benefits program that includes paid time off, health insurance, a 401(k) plan with a substantial company match, and opportunities for career advancement within the organization. Our commitment is to create a supportive and environmentally conscious workplace for all employees.

Equal Opportunity Employer M/F/D/V



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