Service Engineer

1 month ago

Picayune, Mississippi, United States Mindlance Full time
Job Summary

We are seeking a highly skilled Service Engineer to join our team at Mindlance. As a Service Engineer, you will be responsible for performing on-site installation, repair, maintenance, qualification, and validation of Multi Vendor (MVS) CAT II designation instrumentation.

Key Responsibilities
  • Perform on-site installation, repair, maintenance, qualification, and validation of MVS CAT II designation instrumentation.
  • Focus on Chromatography (Cytiva AKTA FPLC, Agilent & Waters HPLC, Waters UPLC), Liquid Handlers (Agilent BRAVO), Cell Counters (Beckman ViCell XR), Thermo Corona CAD, Shimadzu UV-Vis, and other areas of focus.
  • Must be client-focused, working in conjunction with other ULS teams and Sales.
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
  • Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
Requirements
  • Bachelor's Degree in Chemistry, Sciences, or related field preferred.
  • 5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation in particular Chromatography.
  • Hands-on experience with benchtop laboratory instrumentation systems.
  • Effective communication skills and establishing good customer rapport are essential.
  • Ability to prioritize service requests and produce clear and concise documentation.
  • Must be available to travel overnight up to 10% within the territory or other areas as required.
  • Ability to safely lift 50 lbs with assistance on occasion.
  • Ability to safely lift and carry 25-30 lbs continuously throughout the day.
  • Ability to bend, squat, stretch, and reach on a daily basis in a service function.
  • Ability to travel overnight at a minimum of 10%, after initial training period.
  • Maintain a valid driver's license and safe driving record.
  • Regular and Reliable Attendance.

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