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New Patient Coordinator Specialist

2 weeks ago

Laurel, Mississippi, United States Garland K Davis DDS Full time

We are a dynamic, fee-for-service dental practice dedicated to delivering exceptional patient care. Our highly-skilled team is seeking a motivated Junior New Patient Coordinator to join us in making a meaningful difference in our community.

About the Role

This marketing-oriented position offers the opportunity to strengthen your dental experience while using your talents to tackle lead conversion and patient acquisition challenges. As a Junior New Patient Coordinator, you will be the first friendly voice welcoming new patients and fueling our growth.

You'll Offer:

  • 2-3 years of experience in a patient coordinator, marketing, or sales role (dental assisting experience is a plus)
  • Proven skills in building rapport and delivering exceptional customer service
  • Strong communication skills via phone, email, and text
  • Basic marketing campaign management or optimization experience
  • Results-oriented mindset with a drive to meet goals
  • Ability to thrive in a fast-paced, collaborative environment
  • Dental practice management software experience required

Your Impact:

  • Phenomenal service during our patient's first interaction with our practice
  • Passionate enthusiasm for following up with patients that need dental care within 24-48 hours through multi-channel outreach and expert follow-up
  • Strong multi-tasking skills that can handling 200 new patient leads a month
  • Build strong relationships by connecting with potential patients, understanding motivations, and compellingly communicating our value
  • Meticulous attention to detail in collecting and recording patient information
  • Strategically expand our reach and spearhead opportunities for new patient acquisition
  • Leverage exceptional communication abilities to inspire and convert leads across channels
  • Expertly navigate treatment cost discussions and financial arrangements to reassure patients
  • Rigorously report marketing activities, analyze performance data, identify areas for improvement, and optimize conversion metrics
  • Embody a passion for achieving ambitious targets and creating win-win patient experiences
Our Benefits

We offer a competitive hourly rate of $25 - $28 per hour, comprehensive benefits including medical, dental, vision, and 401(k) with match. Additionally, we provide generous paid time off and holidays, as well as a potential for hybrid in-office/remote work schedule.