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Technical Support Specialist

2 months ago

Sacramento, California, United States Orion Corporation Full time
About This Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our client care team, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide technical support and assistance to customers via various communication channels
  • Respond to customer inquiries and concerns in a courteous and professional manner
  • Investigate and resolve customer complaints and technical issues
  • Document customer interactions and maintain accurate records
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date on product knowledge and industry trends
  • Meet or exceed customer satisfaction targets
Requirements
  • High school diploma or equivalent required
  • Minimum 6 months of customer service or call center experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment
  • Proficiency in Microsoft Office software
  • Basic understanding of the organization's products and services
What We Offer
  • Competitive salary range: $24.46
  • Comprehensive benefits package, including health, dental, and vision coverage
  • 401(k) plan with employer match
  • Paid parental leave
  • Pet benefits, including pawternity leave and pet insurance
  • Student loan repayment
About Us

At Orion Corporation, we are committed to creating a welcoming environment where everyone is respected, valued, and heard. We are a company that values innovation, disruption, and transformative outcomes. Our team is dedicated to delivering exceptional results and exceeding customer expectations.