Retail Operations Manager

4 days ago


Oregon City, Oregon, United States Explor Crater Lake, LLC Full time

Explor Crater Lake, LLC is a unique destination that offers an exceptional customer experience. We are seeking a skilled Retail Supervisor to join our team and help us deliver outstanding service to our visitors.

Key Responsibilities:

  • Assist with training and development of retail staff, ensuring they have the knowledge and skills to provide excellent customer service.
  • Lead by example, demonstrating a strong understanding of merchandise, styling, and pricing strategies.
  • Collaborate with the Warehouse team to ensure seamless inventory management and store displays.
  • Understand and apply NPS markups on products, including deli items, to maximize sales.
  • Maintain product knowledge, emphasizing local and regional facts to support customers and staff.
  • Contribute to store setup, including display and merchandising, inventory levels, and overall visual appeal.
  • Provide prompt, friendly, and efficient responses to guest inquiries and requests.
  • Achieve accurate transactions, process payments, and handle cash, credit, and debit card transactions.
  • Conduct regular inventory checks, restock merchandise, and maintain adequate stock levels in collaboration with the Retail Manager.
  • Ensure all inventory is managed effectively to maintain stock levels during business hours.
  • Maintain a clean and organized retail space, adhering to high standards of quality and safety.
  • Prepare end-of-shift reports, deposit receipts, and cash, and inform the Retail Manager accordingly.
  • Comply with operational standards, company policies, federal, state, and local laws, and ordinances.
  • Evaluate and address safety concerns, reporting and correcting issues as needed.
  • Maintain confidentiality and adhere to HR compliance policies and procedures, including rest periods, breaks, and overtime management.
  • Coach, develop, and mentor staff, leading daily team meetings and fostering a positive work environment.
  • Emphasize the importance of upholding the highest level of quality in accordance with company ISO (Quality and Environmental) management systems, policies, goals, and initiatives.

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