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Customer Service Representative

2 months ago

Las Vegas, Nevada, United States Wynn Las Vegas Full time
Job Overview

The Reservations Sales & Marketing Agent plays a crucial role in delivering exceptional service to guests by addressing inquiries with professionalism and warmth.

Key Responsibilities
  • Efficiently managing incoming calls and directing them as necessary.
  • Maximizing sales opportunities for room, dining, and entertainment reservations.
  • Accurately inputting reservations into the designated computer systems.
  • Providing callers with necessary confirmation details.
  • Communicating the luxury standards of the Wynn/Encore brand, sharing insights about the property and its offerings.
  • Listening attentively and documenting information accurately during calls.
  • Assisting with reservations for amenities such as golf, spa, salon, and nightlife experiences.
Qualifications
  • Must be at least 21 years of age.
  • Compliance with all standards, policies, and procedures set forth by Wynn Las Vegas and the department.
  • Flexibility to work varying schedules based on business needs.
  • Fluent and professional communication skills in English, both written and spoken.
  • Knowledge of additional languages is a plus.
  • A minimum of one year of experience in a high-volume call center environment.
  • Proficiency in MS Office and a typing speed of at least 30 WPM.
  • Able to work effectively within a team setting.
  • Must be able to obtain and maintain any required licensing or work cards for this position.
Additional Information

Wynn Resorts is dedicated to fostering a diverse workforce and maintaining an inclusive culture. The company is an equal opportunity employer and does not discriminate based on disability, veteran status, or any other protected status under federal, state, or local laws.