Customer Service Representative
2 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.
Key Responsibilities:
- Provide outstanding customer service and help clients feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
What We Offer:
- A competitive hourly rate of $14.35-$15 with opportunities for pay increases
- Medical, dental, and vision plans
- 401K and paid time off for full and part-time employees
- A flexible schedule for a better work-life balance
- In-depth product and service training
- A free service every quarter
- 45% off all services and 40% off all skincare retail
Requirements:
- A high school diploma or equivalent and previous retail or sales experience (preferred)
- Critical thinking skills with excellent math and computer skills and the ability to multitask
- Great people skills and the ability to establish positive relationships with guests
- A supporter of total body care with a general knowledge of massage and skin care services
About Us:
Massage Envy is a national franchisor of independently owned and operated franchised locations. We are committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.
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