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Auto Glass Operations Manager

2 months ago


Louisville, Kentucky, United States Caliber Collision Centers Full time
Job Summary

As a Caliber Collision Centers Auto Glass General Manager, you will be responsible for driving the operational success of your assigned market. Your primary focus will be on ensuring that Glass Technicians have the necessary support and resources to complete their work safely and efficiently. You will be responsible for auto glass operations, increasing market share, and profitability of assigned market. Your goal will be to drive customer satisfaction scores to gain lifetime promoters and grow Caliber's reputation in the marketplace.

Key Responsibilities
  • Leadership and Team Development
    • Develop and inspire a high-performing team of Glass Technicians
    • Provide coaching and guidance to ensure team members have the necessary skills and knowledge to excel in their roles
  • Market Operations
    • Manage field resources within the designated market
    • Ensure that all Teammates have the required training for their position
    • Complete weekly safety meetings to ensure a safe working environment
  • Customer Service and Satisfaction
    • Deliver exceptional customer service and treat any warranty opportunities with urgency to restore the customer as quickly as possible
  • Business Development and Growth
    • Responsible for identifying opportunities for improvement and initiating problem-solving discussions
    • Assist in the preparation of the annual budget and profit plan
    • Monitor and manage the collection of accounts receivable with clients
  • Training and Development
    • Ensure all technicians are up to date and maintain NGA, AGRSS, and appropriate adhesive certifications
    • Assist in training programs for apprentices and new hires to support their knowledge
  • Requirements
    • Must be at least 21 years of age
    • Must have a valid driver's license and ability to pass MVR check
    • Ability to pass a background check
    • Must be able to lift 60 pounds independently
    • Travel may be required for continuing education and certification training
    • Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping
    • Requires frequent driving of company and customer vehicles
    • Extensive travel within assigned area is expected
    • Required to wear PPE to include but not limited to facial covering, eye protection, gloves