Help Desk Specialist for Healthcare Technology Support

2 weeks ago


Roanoke, Virginia, United States Carilion Clinic Full time

Transforming healthcare starts with delivering exceptional support. As a Help Desk Technician I at Carilion Clinic, you will play a pivotal role in resolving technical issues and enhancing the overall experience of our employees.

  • You will be responsible for addressing employee inquiries via phone, email, and messaging applications, providing timely and accurate solutions to their problems.
  • Troubleshooting software and hardware issues on various devices, including laptops, desktops, tablets, and smartphones, is a key aspect of this position.
  • You will also assess the nature of each call, resolve Level 1 issues, and escalate to the appropriate work groups when necessary.
  • An essential part of your role will be documenting client, vendor, and team contacts in our ticketing system and logging support tickets in our IT Service Management System.
  • In addition, you will monitor network operations, troubleshoot issues, open support tickets with Verizon, and notify key stakeholders as needed.

We require a high school diploma or equivalent, as well as 1 year of experience in help desk or IT-related roles or 1 year of customer service experience. A preferred qualification is CompTIA A+, CompTIA Network+, or CompTIA Security+ certification.

Carilion Clinic offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) plan, and paid time off. Our commitment to diversity and inclusion fosters a workplace culture that values individuality and promotes growth opportunities.

Please note that we are an equal opportunity employer and welcome candidates from diverse backgrounds.



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