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Patient Registration Coordinator

2 months ago

Tilton, New Hampshire, United States ClearChoiceMD Full time
Job Summary:

ClearChoiceMD is seeking a dependable per-diem Registration Clerk for our state-of-the-art urgent care center. Our ideal candidate is friendly and has excellent communication skills and is comfortable in a fast-paced environment.

Key Responsibilities:
  • Greet patients in a positive and helpful manner
  • Provide information and assistance as needed
  • Obtain accurate demographic and insurance information, then verify insurance coverage for all patients
  • Use the computer system to generate fee slips for patients, review information for accuracy and instructions
  • Provide necessary forms to patients for completion and signatures
  • Ensure all registration fields are filled in completely and scanned into the patient's chart
  • Keep patients informed of their account information
  • Notify staff when patients are ready to be seen
  • Collect payments, insurance co-pays, and PDRX charges
  • Coordinate patient care or patient records with other clinic locations when necessary
  • Gather reports from referrals and prior authorizations
  • Be familiar with all locations, hours, directions
  • Answer telephone calls, record messages for other staff and deliver messages
  • Perform various duties such as photocopying forms, reports and patient information, faxing forms and charts
  • Perform daily filing of charts and records to ensure excellent organization in patient records
  • Maintain various logs of daily activities including patient count and financial transactions in order to prepare monthly tallies of operating activity
  • Audit and balance all financial transactions to ensure accurate daily deposits
  • Distribute mail
  • Maintain an adequate level of office supplies and necessary forms as needed to ensure smooth department operations
  • Provide positive team support for all personnel and department
Requirements:
  • Maintain a neat, tidy, clean and organized work area including patient waiting area
  • Prepare the patient waiting area and reception work area for patients every morning
  • Identify areas where processes can be improved to provide outstanding patient care, increase quality, contain costs, and improve service
  • Report any problems or concerns to the center manager and billing supervisor
  • Adhere to professional expectations and guidelines in handbook
Key Competencies:
  • Strong interpersonal and communication skills
  • Ability to maintain confidentiality
  • Be organized with attention to detail
  • Engaging, calm under pressure, and able to handle all types of patient engagement
  • Be able to balance speed and accuracy
  • Demonstrated good judgement, initiative, and patient interaction skills
Education & Experience:
  • High school diploma or equivalent
  • 1-3 years of customer service experience in a medical practice or retail environment
  • Proficient in MS Office programs such as Word, Excel, and SharePoint
  • Experience with Athena, DocuTap and/or When2Work is preferred, but not required