Hostess - Front of House Ambassador
3 weeks ago
As a Hostess at North Beach Village Resorts, you will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they arrive. Your role will be to ensure that our guests feel at home, and that their stay with us is nothing short of exceptional.
Key Responsibilities
- Welcome guests to the venue and provide accurate wait times and monitor waiting lists
- Answer telephone calls, address customer queries, process and track reservations in Opentable according to established procedures
- Escort guests to assigned dining tables and seat guests based on guest preferences and balancing of customer flow in service stations
- Offer guests a menu and inform them of their server's name
- Inspect tables for proper presentation and completeness
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention, such as children or the elderly
- Control the volume of the restaurant and ensure guests waiting are practicing social distancing
- Inspect and maintain daily menus to ensure quality, condition, and appearance while developing a complete working knowledge of all menu items and daily specials
- Process and handle all take-out/delivery food orders in accordance with established procedures
Requirements
- Ability to communicate with the public, hotel staff, and management in a professional manner
- Knowledge of surrounding areas and local events
- Ability to understand and adhere to proper credit and cash handling policies and procedures
- Knowledge of proper telephone etiquette
- Ability to stand on feet for long periods of time
- Ability to withstand working in heat, rain, sun, and cold
- Attention to cleanliness and safety
- Patience and customer-oriented approach
- Excellent people skills with a friendly attitude
- Responsible and trustworthy
- High school diploma is a plus but not required
- Ability to work a flexible schedule, including weekends and holidays
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