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Veterinary Client Service Representative

2 months ago


San Rafael, California, United States Veritas Veterinary Partners Full time
Job Summary

We are seeking a highly skilled and compassionate Client Service Representative to join our front desk team at the Pet Emergency and Specialty Center of Marin. As a key member of our team, you will be responsible for providing exceptional client service, ensuring seamless communication, and maintaining a positive and professional environment.

Key Responsibilities
  • Client Service: Welcome clients in a friendly, helpful, and compassionate manner, ensuring their needs are met and exceeded.
  • Document Management: Prepare and review documents and medical records accurately and completely, maintaining confidentiality and adhering to HIPAA guidelines.
  • Education and Advice: Educate and advise clients regarding our services and practices, providing clear and concise information to ensure informed decision-making.
  • Scheduling and Admissions: Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
  • Administrative Support: Assist with other administrative duties such as scanning, faxing, and emailing, maintaining a high level of organization and attention to detail.
Requirements
  • Experience: Minimum of 1 year of experience working in a veterinary hospital setting, or extensive client service background without veterinary experience.
  • Skills: Strong communication skills, verbal and written; organizational skills; proactive thinking and a positive attitude are essential.
  • Abilities: Ability to multi-task in a chaotic environment with competing needs, answer multiple phone calls efficiently and politely, and work in a highly collaborative environment.
Benefits

We offer a competitive bay area wage, comprehensive benefits plan, and a nurturing yet professional environment that fosters growth and success. If you are a motivated and compassionate individual who is passionate about delivering exceptional client service, we encourage you to apply.