Customer Experience Specialist

3 days ago


Lawrence, Massachusetts, United States Capital One Careers Full time
About Us

At Capital One, we're on a mission to move dreams forward for our customers and community. Our Harvard Square Cafe is the perfect place to start this journey.

Job Overview

This role offers a competitive salary of $65,000 - $75,000 per year, depending on experience, to work with our energetic team of Ambassadors in an inclusive environment where all customers and team members feel welcome.

Key Responsibilities
  • Proactively engage with customers and the community in all areas of the cafe, whether helping with tech challenges or showing off our services and products.
  • Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
  • Be a team player and work with fellow Ambassadors to inspire each other as you create memorable experiences and drive brand awareness at our cafes.
  • Continually learn new digital and technical skills to stay ahead of the game.
  • Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the cafe.
Requirements
  • An outgoing, self-driven individual who thrives on building connections and having meaningful conversations with people.
  • Able to work effectively in a fast-paced environment with minimal supervision.
  • Excellent communication and problem-solving skills.
Benefits

We offer a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. These include medical, dental, and vision insurance, 401(k) matching, and paid time off, among others.



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