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Field Service Technician

2 months ago

Hyattsville, Maryland, United States Vivint Full time
Job Overview

About Vivint

Vivint is a leading provider of smart home solutions, dedicated to enhancing the home experience with innovative products and services. As a Field Service Technician, you will play a critical role in delivering exceptional customer experiences and ensuring the seamless installation and maintenance of our cutting-edge technology.

Key Responsibilities

  • Install and service smart home systems, including security, energy management, and automation solutions
  • Provide expert-level technical support to customers, addressing their needs and concerns
  • Maximize sales opportunities through effective upselling and cross-selling of Vivint products and services
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction

Requirements

  • Exceptional customer service skills, with a focus on building strong relationships and resolving customer concerns
  • Proven sales experience, with a track record of meeting or exceeding sales targets
  • Field technician experience, with a strong understanding of technical systems and installation procedures
  • Valid driver's license and clean driving record
  • Ability to work independently and as part of a team, with a strong focus on safety and quality

Benefits

  • Competitive hourly base pay, with uncapped commission opportunities
  • Comprehensive paid training and ongoing coaching and support
  • Opportunity for overtime, with time-and-a-half pay
  • 4/10 work schedule, with home dispatch and paid drive time
  • Company-provided vehicle and gas card
  • Cell phone and work tablet
  • Comprehensive benefits package, including medical, dental, vision, life, and 401(k) matching

Why Work at Vivint?

  • Full-time employment, with opportunities for career growth and development
  • Fast-paced and dynamic work environment, with a focus on innovation and customer satisfaction
  • Employee discounts on smart home products and services
  • Recognition and rewards for outstanding performance and contributions