Director of Student Success Operations

6 days ago


Atlanta, Georgia, United States InsideHigherEd Full time
Job Summary

The Director of Advising Operations is a key leadership role responsible for the strategic planning and operational management of advising services within the institution. This position oversees the implementation and maintenance of advising initiatives, manages advising technology platforms, and ensures that advising practices align with the institution's goals for student success.

Responsibilities
  • Develop and implement strategies to align advising practices with institutional goals, ensuring robust utilization of advising tools across departments.
  • Utilize data analytics to monitor student progress, identify barriers to success, and inform advising practices.
  • Strategize with various academic and administrative units to ensure cohesive advising policies and processes.
  • Design and implement training programs for academic advisors, including onboarding, certification, and ongoing workshops.
  • Conduct assessments and prepare reports on advising outcomes, using findings to enhance advising practices.
  • Serve as a key member of various committees and working groups related to advising, retention, and student success initiatives.
  • Develop student success campaigns and interventions based on data from advising platforms.
  • Provide guidance and support to the advising community, ensuring alignment with broader student success and retention goals.
Requirements
  • Bachelor's Degree or an equivalent combination of education and experience.
  • Six to eight years of job-related experience in higher education, student services administration, student development, instructional administration, education, counseling, or a related field.
Preferred Qualifications
  • Master's Degree.
Knowledge, Skills, and Abilities
  • Strong interpersonal skills with the ability to collaborate with diverse stakeholders at all organizational levels.
  • Experience with EAB Navigate is preferred.
  • Expertise in leading technology implementations and serving as the subject matter expert.
  • Experience in managing complex, concurrent projects with the ability to quickly identify obstacles and work collaboratively to find solutions.

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