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Customer Service Operations Manager
2 months ago
Job Overview:
At Sprouts Farmers Market, the Customer Service Operations Manager plays a pivotal role in ensuring exceptional customer experiences by leading and motivating a dedicated team focused on delivering outstanding service in a vibrant and fast-paced environment.
This position is also responsible for overseeing front-end operations and managing the entire store in the absence of the Store Manager and Assistant Store Manager.
The role emphasizes driving store performance, enhancing team member recruitment, engagement, and retention.Through dynamic leadership, the Customer Service Operations Manager will advocate for customers while maintaining a strong focus on team development.
Key Responsibilities:
- Foster a positive store culture by exemplifying leadership behaviors that align with Sprouts' core values.
- Enhance customer satisfaction by ensuring team members deliver exceptional service throughout the store.
- Exhibit comprehensive product knowledge to assist customers effectively and support team members.
- Address and resolve customer complaints in accordance with company standards.
- Champion initiatives related to customer service feedback and performance metrics.
- Maintain a positive demeanor, demonstrating leadership, organizational skills, and a commitment to continuous learning.
- Communicate standards, expectations, and updates to team members effectively.
- Coordinate and implement employee recognition programs and events.
- Facilitate in-store hiring events and collaborate with talent acquisition specialists.
- Manage staffing, scheduling, training, and performance evaluations for team members.
- Celebrate team achievements and identify areas for improvement.
- Supervise front-end operations, ensuring compliance with company policies and procedures.
- Address team member concerns and conflicts through proactive communication.
- Support career development discussions and facilitate opportunities for growth within the organization.
- Ensure proper execution of sales promotions and customer satisfaction.
- Provide constructive feedback to enhance team collaboration and communication.
- Oversee the accurate posting of store signage and promotional materials.
- Implement company programs to ensure operational profitability and customer satisfaction.
- Maintain cleanliness and organization of work areas and merchandise displays.
- Assist with inventory management and product rotation, paying attention to quality standards.
- Effectively respond to emergencies and operational challenges.
- Be adaptable to perform other related duties as assigned.
Qualifications:
Applicants should be at least 21 years of age and possess a high school diploma or equivalent; a degree in business management, marketing, or a related field is preferred.
Demonstrated success in managing store operations with integrity, including profit and loss management, safety compliance, staffing, and training is essential.
Strong communication skills, both written and verbal, along with attention to detail and problem-solving abilities are required.
Proficiency in Microsoft Office and relevant software is necessary.
Flexibility to work varying schedules, including evenings and weekends, is expected.
Physical requirements include the ability to lift up to 60 pounds and perform tasks that involve pushing and pulling merchandise.
Appropriate personal protective equipment must be worn as required.
Benefits:
Sprouts offers a comprehensive benefits package to support employees and their families, including competitive pay, sick leave, vacation accrual, and opportunities for career advancement. Employees receive a discount on purchases, flexible scheduling, and access to an Employee Assistance Program (EAP). Additionally, a 401(K) retirement savings plan with company matching, life insurance, and various contests and appreciation events are provided.
Eligibility for certain benefits may apply, including performance-based bonuses and affordable health coverage options.
Sprouts Farmers Market also offers DailyPay, allowing eligible employees to access earned wages before the regular payday.
Why Choose Sprouts:
Join a company that values passion for fresh food and customer service. Sprouts Farmers Market is committed to providing high-quality products in a friendly, community-oriented atmosphere. Grow your career in a dynamic environment that empowers individuals to thrive in their journey toward healthy living.
