Customer Service Ambassador

3 days ago


Avondale, Arizona, United States David's Bridal Full time
Customer Service Representative Job Description

At David's Bridal, we're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales floor, you'll be responsible for delivering exceptional customer experiences, ensuring a seamless shopping experience, and driving sales growth.

Key Responsibilities:
  • Customer Interaction: Engage with customers in a friendly, professional, and empathetic manner, providing personalized service and resolving issues promptly.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including bridal gowns, alterations, and accessories, to provide expert advice and recommendations.
  • Inventory Management: Assist with inventory management, including processing orders, receiving shipments, and maintaining first-quality standards.
  • Cash Wrap Operations: Process transactions accurately, handle customer payments, and maintain a clean and organized cash wrap area.
  • Visual Merchandising: Assist with visual merchandising, including setting up displays, maintaining store standards, and ensuring a visually appealing store environment.
  • Team Collaboration: Work collaboratively with the sales team, operations supervisor, and store manager to achieve sales goals, resolve customer issues, and maintain a positive store culture.
Requirements:
  • Education: High school diploma or equivalent degree.
  • Experience: 1-2 years of prior retail experience in an apparel, service, or specialty store environment.
  • Physical Demands: Ability to stand, walk, and sit for extended periods, lift up to 25 pounds, and use a computer, electronic devices, and phones for long periods.
What We Offer:
  • Competitive Hourly Rate: $13.85 - $14.10 per hour.
  • Opportunities for Growth: Develop your skills and advance your career in a dynamic and supportive work environment.
  • Team-Oriented Culture: Collaborate with a diverse and inclusive team to achieve sales goals and provide exceptional customer service.


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