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Customer Service Specialist 3

2 months ago

Nashua, New Hampshire, United States Triangle Credit Union Full time
Contact Center Representative 3

A Contact Center Representative 3 plays a crucial role in addressing members' financial requirements with a focus on friendliness, precision, and promptness. Acting as the telephone ambassador for Triangle Credit Union, this position is vital in ensuring a positive interaction that enhances member satisfaction and loyalty. Flexibility in working hours, including nights and weekends, may be necessary.

Key Responsibilities:
  • Professionally manage both incoming and outgoing calls
  • Accurately and efficiently process member account transactions
  • Comply with Triangle Credit Union's policies and procedures
  • Work collaboratively with internal departments to resolve member inquiries
  • Advocate for Triangle Credit Union's products and services
  • Achieve annual sales objectives
  • Facilitate consumer loan applications and business loans under $50,000
Required Knowledge and Skills:
  • Minimum of 3 years of relevant experience
  • Experience in a contact center environment
  • Background in member or customer service
  • Experience in financial services
  • Familiarity with lending processes
  • High school diploma or GED
  • Strong interpersonal skills
  • Sales proficiency
  • Advanced computer skills
  • Effective communication abilities
  • Attention to detail
  • Ability to multitask
  • Strong problem-solving capabilities
  • Organizational skills
  • Basic math proficiency
  • Capacity to work independently and collaboratively
  • Ability to remain seated for extended periods
  • Physical capability to bend, twist, squat, and reach
  • Non-member facing environment