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Field Operations Coordinator

2 months ago

Seattle, Washington, United States Sprague Pest Solutions Full time
Service Operations Supervisor

In the role of Service Operations Supervisor at Sprague Pest Solutions, you will be instrumental in managing service teams and assisting sales staff to meet performance, quality, and expansion objectives. Your key responsibilities will encompass training and mentoring technicians to provide exceptional pest control services to our clientele.

Key Responsibilities:

  • Educate technicians on pest identification and management techniques
  • Analyze routing and scheduling for operational efficiencies
  • Collaborate with clients to address service issues and ensure prompt resolution
  • Conduct inspections of technician vehicles and oversee route assignments to uphold safety and quality standards
  • Prepare proposals for specialized services for clients

About Sprague Pest Solutions:

At Sprague Pest Solutions, we are committed to creating and implementing pest management strategies that utilize cutting-edge technology and products, prioritizing the protection of individuals, property, and food while minimizing environmental impact. Our team is dedicated to delivering exceptional service, emphasizing consistency, accountability, respect, teamwork, and environmental stewardship.

Qualifications:

  • High school diploma or equivalent
  • Valid Driver's License
  • Strong attention to detail and commitment to high work standards
  • Desire for continuous professional growth and knowledge acquisition
  • Competitive mindset towards performance

Preferred Experience:

  • 3+ years in pest management
  • 2+ years in personnel management and business operations
  • 1+ years in customer service or a related field
  • Certifications in pest control, industrial safety, or related areas

Compensation and Benefits:

  • Salary range of $73,000-78,000 plus performance incentives
  • Take-home service vehicle provided
  • Company-issued phone, laptop, uniforms, and safety gear
  • On-the-job training and licensing opportunities
  • Supportive team culture with opportunities for advancement
  • Health, vision, and dental insurance
  • 401K plan with company matching
  • Paid time off and childcare support

Job Overview:

As the Service Operations Supervisor, you will oversee service personnel to achieve key performance indicators, quality benchmarks, and growth targets. Your role will involve engaging with customers, identifying new business opportunities, coaching service staff, and managing inventory effectively. A stable work history in physically demanding roles and experience in pest management or related sectors will be essential for success in this position.

Essential Skills:

  • Understanding of safety regulations and protocols
  • Reliability and meticulous attention to detail
  • Professional demeanor and positive outlook
  • Strong communication and teamwork abilities
  • Capability to work independently and adapt to changing circumstances
  • Excellent organizational and time management skills
  • Proficiency in computer applications
  • Compliance with company policies and procedures

Physical Requirements:

This position necessitates standing, walking, lifting, and operating a company vehicle between client locations. You must be prepared to work in varying weather conditions and maintain a clean and safe working environment.

Work Environment:

Your work will take place in diverse client settings, with exposure to seasonal weather and varying noise levels. The role may involve frequent interactions with clients and occasional overnight travel.

W. B. Sprague Company Inc. reserves the right to modify job duties and responsibilities as necessary. This position description does not constitute a contract of employment.