HVAC Service Operations Manager
20 hours ago
Company Overview
Nex-Tech is a leading provider of HVAC/R services with over 30 years of experience. Our company values quality, value, and integrity, fostering enduring partnerships with thousands of satisfied customers. We are committed to being America's largest HVAC/R service provider.
Job Description
The Area Service Manager will oversee the management of commercial Service Technicians, reporting to the Operations Manager. The ideal candidate will be a technical leader with proven high-quality craftsmanship, effective communication, and dedication to self-improvement and education. Key responsibilities include:
- Recruiting and hiring skilled technicians
- Developing and supervising the technician workforce
- Forecasting and managing the company's needs for technicians
- Maintaining technician productivity and market support
- Handling escalated service issues and developing training plans
- Performing ride-alongs with technicians and evaluating annual reviews
- Protecting the company's image and reputation
- Enforcing company policies and maintaining local customer relationships
- Conducting weekly service meetings and recognizing top performers
Required Skills and Qualifications
The successful candidate must possess a minimum of 10 years as an HVAC Service Technician, with management experience preferred. Additionally, they should have:
- Technical knowledge necessary to provide value to technicians and customers
- Continuous education in the technical field
- Ability to conduct professional conversations with customers and resolve concerns
- Strong attention to detail and quality
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to focus on desired results and adapt to a fast-paced environment
- Maintaining a clean and professional appearance and being able to travel as needed
- Experience in recruiting and hiring technicians
Physical Requirements
The Area Service Manager must be able to:
- Lift 100 pounds
- Pick up and maneuver a 32-foot ladder, weighing approximately 96 pounds
- Climb ladders multiple times
- Haul equipment and tools to roof via ladders
- Drive extended hours for calls, up to 8-10 hours per day
Compensation
The estimated salary range for this position is $85,000 - $95,000 per year, commensurate with experience.
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