HVAC Service Operations Manager

20 hours ago


Bloomington, Illinois, United States Nex-Tech Full time

Company Overview


Nex-Tech is a leading provider of HVAC/R services with over 30 years of experience. Our company values quality, value, and integrity, fostering enduring partnerships with thousands of satisfied customers. We are committed to being America's largest HVAC/R service provider.


Job Description


The Area Service Manager will oversee the management of commercial Service Technicians, reporting to the Operations Manager. The ideal candidate will be a technical leader with proven high-quality craftsmanship, effective communication, and dedication to self-improvement and education. Key responsibilities include:


  • Recruiting and hiring skilled technicians
  • Developing and supervising the technician workforce
  • Forecasting and managing the company's needs for technicians
  • Maintaining technician productivity and market support
  • Handling escalated service issues and developing training plans
  • Performing ride-alongs with technicians and evaluating annual reviews
  • Protecting the company's image and reputation
  • Enforcing company policies and maintaining local customer relationships
  • Conducting weekly service meetings and recognizing top performers

Required Skills and Qualifications


The successful candidate must possess a minimum of 10 years as an HVAC Service Technician, with management experience preferred. Additionally, they should have:


  • Technical knowledge necessary to provide value to technicians and customers
  • Continuous education in the technical field
  • Ability to conduct professional conversations with customers and resolve concerns
  • Strong attention to detail and quality
  • Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
  • Ability to focus on desired results and adapt to a fast-paced environment
  • Maintaining a clean and professional appearance and being able to travel as needed
  • Experience in recruiting and hiring technicians

Physical Requirements


The Area Service Manager must be able to:


  • Lift 100 pounds
  • Pick up and maneuver a 32-foot ladder, weighing approximately 96 pounds
  • Climb ladders multiple times
  • Haul equipment and tools to roof via ladders
  • Drive extended hours for calls, up to 8-10 hours per day

Compensation


The estimated salary range for this position is $85,000 - $95,000 per year, commensurate with experience.


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