Customer Service Operations Manager

7 days ago


Bloomington, Illinois, United States ENVOY AIR INC. Full time
About Us

We are Envoy Air, a stable and secure airline with a fast-growing global network. Our team is committed to providing outstanding service, and we are looking for a talented individual to join us as a Station Operations Supervisor.

Job Description

The successful candidate will be responsible for coordinating day-to-day station operations, leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. This includes ensuring adequate operational coverage, scheduling, and manpower utilization, as well as maintaining a safe, dependable, and consistent operation.

As a key member of our team, you will also conduct Agent observations, schedule and administer local training, including new hire training, investigate and resolve operational issues and customer service issues, and participate in operational conference calls and station audits.

You will work closely with your colleagues to create a positive start to a passenger's trip by being the first to greet them and providing a seamless check-in and ticketing experience. You will use reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees.

You will guide and direct incoming and outgoing aircraft on the taxiway to ensure they enter or leave their gate safely and on-time. You will load, unload, sort, and transfer passenger baggage, cargo/freight, and company materials, and drive ground equipment such as tugs, belt loaders, and bag carts.

In this role, you must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment is essential.

Requirements
  • Minimum Age: 18
  • High school diploma or GED equivalent
  • Valid state driver's license; some license restrictions may prohibit a candidate from being eligible for this position
  • Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs.
  • Ability to work rotating shifts, including nights, holidays, weekends, days off, and report to work on a regular and timely basis
  • Flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
  • Ability to perform all duties in various weather conditions and time constraints
  • Ability to read, write, fluently speak, and understand the English language
Salary and Benefits

We offer an estimated salary of $39,093.60 per year, which is competitive and reflective of the industry standard for this role. In addition to your salary, you will receive comprehensive health and life benefits, subject to location, and access to training and development programs to help you grow your career.

Additional Details

Please note that tattoos, body piercings, and/or tongue rings must not be visible while in company-issued uniforms at any time. Candidates must also fulfill a fingerprint-based criminal background check to qualify for unescorted access privileges to airport security identification display areas, if applicable.

We are an Equal Opportunity Employer and welcome applications from diverse candidates who share our commitment to providing outstanding service.



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