Customer Service Operations Manager

6 days ago


Bloomington, Illinois, United States ENVOY AIR INC. Full time

Are you looking for a challenging role in customer service operations where you can make a real impact? Envoy Air Inc. has an exciting opportunity for a dedicated and motivated individual to join our team as a Ramp and Ticketing Supervisor.

About the Role

We are seeking a highly organized and safety-conscious individual to lead our station operations. As a Ramp and Ticketing Supervisor, you will be responsible for coordinating day-to-day activities, ensuring adequate operational coverage, and maintaining a safe and dependable operation. You will also conduct agent observations, schedule training, and investigate operational issues.

Responsibilities
  • Coordinate station operations, including leading and organizing agent activities to ensure a safe working environment and on-time dependability.
  • Ensure adequate operational coverage and schedule manpower utilization.
  • Maintain a safe, dependable, and consistent operation.
  • Conduct agent observations and provide feedback.
  • Schedule and administer local training, including new hire training.
  • Investigate and resolve operational issues and customer service complaints.
  • Participate in operational conference calls and prepare reports.
  • Maintain records, including time and attendance, personnel files, and performance data.
Requirements

To be successful in this role, you will need:

  • A minimum age of 18 years old.
  • A high school diploma or equivalent.
  • A valid state driver's license (some restrictions may apply).
  • The ability to lift, bend, and carry bags weighing up to 75 pounds.
  • Rotating shifts, including nights, weekends, and holidays, with flexibility to work additional hours as needed.
  • Excellent communication and leadership skills.
  • The ability to read, write, and speak fluent English.
  • A background check and fingerprinting clearance.
Estimated Salary

$39,093.60 per year, based on industry standards and location.

About Us

Envoy Air Inc. is a stable, secure, and fast-growing airline offering amazing employee benefits, including flight privileges, training programs, comprehensive health insurance, and more.



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