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Leasing Consultant at Caledon Apartments

2 months ago

Greenville, South Carolina, United States NHE, Inc. Full time
Job Summary

We are seeking a highly motivated and results-driven Leasing Consultant to join our team at NHE, Inc. As a Leasing Consultant, you will be responsible for generating and handling incoming prospect traffic, touring available inventory, qualifying applicants, and renewing second-generation leases. You will play a key role in nurturing relationships with residents throughout their residency by providing exceptional customer service.

Key Responsibilities
  • Manage the sales process from start to finish to achieve sales goals.
  • Ensure that all sales leads are followed through until considered "lost" or "closed".
  • Find qualified leads through referrals, networking, company-supported advertisement, and outreach marketing efforts.
  • Answer questions and tour apartment homes to determine the needs of potential residents.
  • Close the sale/renewal by effectively communicating the value of the community and NHE's commitment to delivering a quality living environment and home.
  • Maintain closing ratio based upon the needs of the community.
  • Monitor and follow-up on pending renewal offers.
  • Demonstrate customer service skills to both internal and external customers.
  • Create and maintain excellent ongoing relationships with potential and current residents.
  • Use customer service skills to take resident requests, address resident concerns, and resolve them effectively and efficiently.
  • Help plan, schedule, organize, and communicate resident functions as needed to promote resident retention and increase resident satisfaction.
  • Participate in social media marketing to obtain traffic and assist with brand management.
  • Utilize tools and resources to assess community's market position in surrounding sub-market to maintain the advantage above the competition.
  • Prepares and assists with all leasing paperwork in a timely and accurate manner.
  • Maintain professional demeanor at all times.
  • Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks.
Requirements
  • Sales-minded individual with attention to detail.
  • Self-motivated with the ability to take initiative without instruction.
  • Able to meet/exceed sales objectives.
  • Excellent communication and follow-up skills via email, text, writing, and phone.
  • Positive attitude, strong work ethic, and reliable.
  • Microsoft Office including Word, Excel, and Outlook.
  • Excellent follow-up skills via email, text, writing, and phone.
  • Positive attitude, strong work ethic, reliable, and self-motivated.
  • Must have the ability to work with little direction maintaining confidentiality and professionalism.
  • Multi-task and be a team player.
  • Strong communication skills with an outgoing personality.
Benefits
  • HDHP Health Insurance Plan
  • PPO Health Insurance Plan
  • Vision Insurance
  • Dental Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Group Life Insurance
  • Health Savings Account (offered for HDHP plan)
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • 401k Retirement plan
  • 12 Paid Holidays (includes Birthday Holiday)
  • Up to 130 hours of PTO