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Restaurant Operations Manager

2 months ago

Woodbridge, Virginia, United States Hooters of America, LLC Full time
Job Summary

We are seeking a highly skilled Restaurant Operations Manager to join our team at Hooters of America, LLC. As a Restaurant Operations Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our guests receive exceptional service and that our business runs efficiently.

Key Responsibilities
  • People Management
    • Recruit, train, and develop a high-performing team of restaurant staff
    • Manage employee performance, providing coaching and feedback to ensure excellent service
    • Develop and implement strategies to improve employee retention and engagement
  • Customer Experience
    • Ensure that our guests receive exceptional service, meeting their needs and exceeding their expectations
    • Monitor and improve guest satisfaction, using feedback to drive business decisions
    • Develop and implement strategies to increase customer loyalty and retention
  • Financial Management
    • Manage restaurant finances, including budgeting, forecasting, and financial reporting
    • Monitor and control costs, ensuring that we are operating within budget
    • Develop and implement strategies to increase revenue and profitability
  • Operational Excellence
    • Ensure that our restaurant is clean, safe, and well-maintained
    • Monitor and improve operational efficiency, using data to drive business decisions
    • Develop and implement strategies to improve food quality and presentation
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred
  • 2+ years of experience in restaurant management, preferably in a fast-paced, high-volume environment
  • Proven track record of success in managing restaurant operations, including people management, customer experience, and financial management
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions