Shift Lead

4 days ago

Waterville, Maine, United States Charter Foods Full time
Job Summary

We are seeking a highly motivated and experienced Shift Lead to join our team at Charter Foods. As a Shift Lead, you will be responsible for ensuring consistent customer satisfaction, executing the MIC Success Routine, and ensuring responsibilities under People, Customers, and Service are completed.

Key Responsibilities
  • Execute the MIC Success Routine and ensure responsibilities under People, Customers, and Service are completed.
  • Ensure all Team Members complete their Shift Excellence tasks for their assigned position(s).
  • Ensure that all employees present a neat clean appearance and correctly wear the company uniform.
  • Personally demonstrate the Customer needs are the highest priority.
  • Resolve customer complaints quickly while maintaining positive customer relations.
  • Greets customers with a smile, is polite and pleasant when speaking with customers.
  • Ensure all food safety, quality, and accuracy of orders while working urgently.
  • Works with management and fellow employees, cooperation with peers, and helps others when they need a hand.
  • Demonstrates a positive and enthusiastic attitude with co-workers.
  • Attendance: Understands posted work schedule and reports to work as scheduled, on time, in uniform, and ready to begin tasks.
  • Understands and uses approved time-keeping system, including accurately recording all hours worked.
  • Developing People: Provide regular feedback to the RGM and other management staff on the performance of Team Members.
  • Actively participates in the training of Team Members.
  • Provide ongoing constructive and complimentary feedback to Team Members.
  • Handle conflicts constructively and works other management to achieve resolution.
  • Act Like an Owner: Assist Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.
  • Oversee proper product preparation, rotation, portioning, cooking, and holding times.
  • Assist other management with facility maintenance and ensure health and safety standards are followed at all times.
Requirements
  • Basic business math is required.
  • Ability to stock shelves and coolers, oversee and manage subordinate employees, and provide direction.
  • Ability to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.
  • Management must also be able to clean the parking lot and grounds surrounding the restaurant.
  • Ability to stand and walk for extended periods of time, lift up to 50 lbs, and be able to stoop.
Benefits
  • Shift Managers are eligible for company-paid Basic Life Insurance, Short/Long Term Disability, and Additional Life as a payroll deduction.
  • Shift Managers also accumulate vacation as long as the manager hours average 30+ hours for a year while acting as Shift manager.

This list of job duties and responsibilities is not all-inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business.

The company and/or Upper Management may change or add to these job duties and responsibilities at any time with or without prior notice.

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