Shift Leader
1 month ago
The Shift Leader is responsible for driving sales and profitability, while ensuring exceptional guest service and a positive team environment. This role is a key part of the restaurant's leadership team, working closely with the manager to achieve business goals.
Key Responsibilities:- Lead the team to meet sales and profitability goals, while maintaining a high level of guest satisfaction
- Train and develop team members to ensure they have the skills and knowledge needed to succeed
- Monitor and adjust inventory, labor, and food costs to optimize profitability
- Ensure accurate and timely completion of tasks, including cash handling and inventory management
- Communicate effectively with team members, management, and guests to resolve issues and improve service
- Identify and implement opportunities to improve guest satisfaction, sales, and profitability
- Fluent in English
- Restaurant, retail, or supervisory experience
- Basic computer skills
- At least 18 years of age (where applicable)
- Basic writing skills
- High School diploma, or equivalent
- Basic math skills and financial acumen
- Must have open availability to work all shifts
- Capable of standing for 6+ hours and lifting up to 30lbs
- Guest Focus: Understands and exceeds guest expectations, needs, and requirements
- Passion for Results: Sets and maintains high standards for self and others, acts as a role model
- Problem Solving and Decision Making: Identifies and resolves issues and problems
- Interpersonal Relationships & Influence: Develops and maintains relationships with team, peers, cross-functional partners, and supervisors
- Conflict Management: Seeks to understand conflict through active listening
- Business and Financial Acumen: Understands guest and competition, translates and applies own expertise to address business opportunities
- Health insurance
- 401k per company policy
Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.
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