Player Services Director

3 weeks ago


Vicksburg, Mississippi, United States Ameristar Casinos Full time
About the Role

We are seeking a highly skilled and experienced Player Services Director to join our team at Ameristar Casinos. As a key member of our leadership team, you will be responsible for overseeing the daily operations of the Player Services department, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Leadership and Management: Supervise and manage a team of staff, providing guidance, support, and coaching to ensure they meet their performance goals.
  • Customer Service: Ensure that all customers receive exceptional service, resolving issues promptly and efficiently, and maintaining a high level of customer satisfaction.
  • Operational Management: Oversee the day-to-day operations of the Player Services department, including scheduling, labor costs, and staffing levels.
  • Financial Management: Assist in the budget process, providing recommendations and supporting compliance with departmental budget initiatives.
  • Regulatory Compliance: Ensure that all staff are trained and follow compliance procedures, and report any potential issues to management.
Requirements
  • Education: Bachelor's degree (B.A/B.S.) from a four-year college or university, or equivalent combination of education and experience.
  • Experience: Minimum five (5) years of related customer service experience and/or training.
  • Skills: Proficient in Microsoft Office applications, excellent verbal and written communication skills, and ability to work effectively in a fast-paced environment.
What We Offer

A competitive starting salary of $60,000+ per year, bonus eligibility, and a comprehensive benefits package.



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