Gaming Professional

3 weeks ago

Vicksburg, Mississippi, United States PENN Entertainment Full time

About Us

PENN Entertainment is a leading entertainment company that is changing the way people experience fun. We're a dynamic team of professionals who are passionate about delivering exceptional guest experiences.

Job Summary

We're seeking a highly skilled Dealer to join our team. As a Dealer, you will be responsible for providing fast, flawless, and personalized service to our guests. You will be the face of our company, and your excellent communication skills and attention to detail will make a significant impact on our guests' experiences.

Key Responsibilities

  • Adhere to all departmental and property policies and procedures regarding guest service standards.
  • Acknowledge, greet, and converse in English with all guests; offer assistance and information to anyone showing an interest in gaming.
  • Provide fast, flawless, personalized service to players.
  • Consistently build and maintain rapport with guests.
  • Maintain knowledge of all aspects of the games dealt.
  • Comply with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.
  • Conduct assigned game according to procedure.
  • Ensure appropriate game protection.
  • Ensure appropriate game pace for all players.
  • Responsible for learning and being familiar with the property's other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.
  • Ensure payouts are made quickly and accurately.
  • Fills and credits tables by verification of cheques.
  • Opens and closes tables according to established guidelines and procedures.
  • Perform all other related and compatible duties as assigned.
  • Maintain strict confidentiality in all company matters.

Requirements

  • High School Diploma or equivalent required.
  • Completion of Dealers School or six (6) months of experience as a dealer with at least two (2) high-volume, main games (Blackjack, Craps, Roulette, required.
  • Must have strong verbal communication skills; must be fluent and literate in English.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Knowledgeable of applicable state gaming laws and regulations.
  • Must have excellent customer service and interpersonal skills.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Highly organized and detail oriented. - Able to add, subtract, multiply, and divide accurately to figure payoffs.
  • Ability to work any shift or hours, including nights, weekends, holidays, and overtime.

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