Technical Operations Manager
6 days ago
Dansources Technical Services is seeking a highly skilled Technical Operations Manager to join our team in supporting the Defense and National Security Sector.
The estimated salary for this position is $120,000 - $180,000 per year, depending on experience.
Key Responsibilities- Collaborate with engineers and project managers to gather technical requirements and communicate them clearly to developers in written form.
- Monitor project lifecycle workflows and submit tickets to resolve errors promptly.
- Manage and track the Demand (DMND) and Enhancement (ENHC) process for all service delivery requirements, completing escalations as needed.
- Create and update complex workflows and process documents for repeatable tasks, providing training to program teams.
- Conduct quality reviews of documents and tickets to ensure compliance with standards.
- Work collaboratively with integrators and developers to identify solutions that enhance productivity and improve performance metrics.
- Generate weekly, daily, and monthly reports and manage task deadlines effectively.
- A minimum of 5 years of experience, which can be a combination of work history and education.
- Required Clearance: TS/SCI CI.
- Familiarity with ITIL processes.
- Experience in technical documentation, using clear language with proper grammar, spelling, and punctuation.
- Ability to execute tasks quickly and efficiently.
- Expertise in or a willingness to learn Confluence and MS Visio.
- Ability to collaborate with teams, facilitate technical discussions, and work independently.
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