Customer Service Leader for Insurance Growth

7 days ago


Quincy, Illinois, United States Charles Scholz - State Farm Agent Full time
Job Overview

We are seeking a skilled Customer Service Manager to lead our team and drive the growth of our insurance agency.

About Us

The Charles Scholz State Farm Agency is a reputable insurance provider dedicated to delivering exceptional client experiences. As a key member of our team, you will play a vital role in shaping our customer service strategy and contributing to our agency's success.

Salary and Benefits

This full-time position comes with a competitive $70,000 - $90,000 annual salary, including a bonus based on performance, 401(k) matching, flexible schedule, and opportunities for training and development.

Job Description

As a Customer Service Manager, you will be responsible for overseeing the customer service team and daily operations, developing and implementing customer service policies and procedures, handling escalated customer complaints and issues, and training and mentoring customer service representatives.

Required Skills and Qualifications
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.
Fiduciary Responsibilities

You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are a customer-focused and empathetic team member who can thrive in our dynamic environment.



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