Customer Service Liaison
7 days ago
>> Customer Service Representative Customer Service Representative Summary Title:Customer Service RepresentativeID:2022-2Location:Lafayette, INDepartment:Customer Service Description **Overview**
The Customer Service Representative is responsible for delivering exceptional customer experiences to our OEM and distributor clients. This role serves as a liaison between Regional Sales Managers/Manufacturing Representatives, Manufacturing/Operations, Production Capacity Planning, Technical, Shipping and Fabrication Services.
**Key Responsibilities**
Field incoming calls from existing and prospective customers;
Resolve matters concerning orders, returns, shipments, and products in a professional manner;
Resolve customer problems promptly and accurately in a manner that retains and promotes customer loyalty;
Process customer orders, credits, complaints, returns, inquiries;
Verify information items, shipping methods, and availability of products;
Establish new business opportunities with potential customers through cold calling, telemarketing, provided leads, networking, and customer referrals;
Promote company products and services, including outsourcing of anodizing, paint, fabrication based upon an understanding and demonstrated competency of company capabilities and product knowledge;
Recognize and respond to cross-sell opportunities and successfully convert inquiries into orders;
Collaborate with department managers/representatives to help execute commercial and key account strategies;
Use market knowledge and sales skills to make pricing recommendations to management;
Perform other required tasks as assigned.
**Requirements**
Minimum high school graduate; Bachelor's degree preferred;
Minimum of three years experience in sales or customer service role in manufacturing or similar environment;
Proficiency using Microsoft Suite;
Highly detail-oriented;
Knowledge of aluminum and/or metals industry a plus;
Strong analytical and problem-solving skills;
Strong organizational, verbal, and written communication skills.
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