Customer Service Liaison

7 days ago


Lafayette, Indiana, United States Nanshanusa Full time

>> Customer Service Representative Customer Service Representative Summary Title:Customer Service RepresentativeID:2022-2Location:Lafayette, INDepartment:Customer Service Description **Overview**

The Customer Service Representative is responsible for delivering exceptional customer experiences to our OEM and distributor clients. This role serves as a liaison between Regional Sales Managers/Manufacturing Representatives, Manufacturing/Operations, Production Capacity Planning, Technical, Shipping and Fabrication Services.

**Key Responsibilities**

Field incoming calls from existing and prospective customers;

Resolve matters concerning orders, returns, shipments, and products in a professional manner;

Resolve customer problems promptly and accurately in a manner that retains and promotes customer loyalty;

Process customer orders, credits, complaints, returns, inquiries;

Verify information items, shipping methods, and availability of products;

Establish new business opportunities with potential customers through cold calling, telemarketing, provided leads, networking, and customer referrals;

Promote company products and services, including outsourcing of anodizing, paint, fabrication based upon an understanding and demonstrated competency of company capabilities and product knowledge;

Recognize and respond to cross-sell opportunities and successfully convert inquiries into orders;

Collaborate with department managers/representatives to help execute commercial and key account strategies;

Use market knowledge and sales skills to make pricing recommendations to management;

Perform other required tasks as assigned.

**Requirements**

Minimum high school graduate; Bachelor's degree preferred;

Minimum of three years experience in sales or customer service role in manufacturing or similar environment;

Proficiency using Microsoft Suite;

Highly detail-oriented;

Knowledge of aluminum and/or metals industry a plus;

Strong analytical and problem-solving skills;

Strong organizational, verbal, and written communication skills.



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