Customer Service Representative

1 week ago


Berlin, United States BCI Acrylic Independent Dealers Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to homeowners, responding to their inquiries, and providing solutions to their needs.

Main Responsibilities:

  • Respond to customer inquiries and provide solutions to their needs
  • Deliver scripted pitch to homeowners
  • Adjust scripted pitch to meet the needs of specific homeowners
  • Handle homeowner's questions and objections
  • Obtain homeowner's information including names, addresses, phone numbers etc.
  • Receive appointments over the telephone
  • Input appointment details into the computer system
  • Input homeowners' information and important details of the conversation
  • Confirm appointments placed with canvassers or sales representative
  • Issue appointments for reps to meet prospective homeowners
  • Quality control phone calls
  • Answer telephone calls from potential homeowners who are responding to advertisements
  • Contact homeowners to follow up on initial interaction
  • Update lead information and maintaining reports

Requirements:

  • Knowledge of sales and marketing principles and strategies
  • Relevant work experience in telemarketing, sales, marketing, or promotions
  • Product knowledge --Training provided
  • Proficiency in relevant computer applications

What We Offer:

  • Health insurance
  • 401(k) plan
  • Industry best training
  • Ongoing Support
  • Advancement Opportunities


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