Customer Service Representative

3 days ago


Berlin, Maryland, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a skilled Customer Service Representative to join our team. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner
  • Help customers locate products and provide solutions to meet their needs
  • Process transactions accurately and efficiently, ensuring a smooth checkout experience
  • Engage customers in our Rewards program and Private Label Credit Cards, and assist with enrollments
  • Participate in truck unloading, stocking, and planogram processes to maintain a well-merchandised store
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies
  • Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment
Requirements
  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, and carrying
  • Ability to access high shelves by ladder or similar equipment, and lift heavy boxes
What We Offer

Michaels Stores offers a competitive compensation package, opportunities for professional growth and development, and a fun and dynamic work environment. We are committed to fostering an inclusive and diverse workplace, where everyone has a seat at the craft table.

Michaels Stores is an Equal Opportunity Employer, and we are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation, please contact our Customer Care team at 1-800-642-4235.



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