Bilingual Patient Service Representative
7 days ago
Centauri Health Solutions is seeking a highly motivated and detail-oriented Bilingual Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in ensuring that patients receive the care they need by determining program eligibility and providing exceptional customer service.
Key Responsibilities:- Meet with patients to explore and identify all possible eligibility program solutions/options
- Conduct analysis of patients' potential reimbursement and partner with patients to ensure complete understanding of benefits application process
- Partner with patients to ensure patient understanding of process and assist with any questions during the application process
- Obtain and manage all needed forms from patients, and follow up throughout process
- Identify any additional patient needs and direct them to appropriate agencies for assistance
- Leverage technology and account processing workflows; maintains data integrity with accurate and concise documentation in systems
- Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner
- Provide strong client service and collaboration with the team
- Understand and agree to role-specific information security access and responsibilities
- Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
- 2+ years customer service experience
- Medicaid experience strongly preferred
- Must be fluent in Spanish (speak, read, write)
- Must be able to work onsite at hospital facility
- Must be able to work required schedule
- Outstanding communication skills and desire to provide excellent customer service
- A strong concept of patient advocacy and the desire to help someone every day
- A strong work ethic, ability to work independently while making a difference
- Strong computer skills and the ability to multitask while working in a fast-paced environment
- A positive outlook and eagerness to learn
- Consistent punctuality and attendance
- Healthcare experience, patient contact experience a strong plus
Centauri Health Solutions offers a competitive compensation and benefits package, including generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, and development opportunities. This position is bonus eligible in accordance with the terms of the Company's plan. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.
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