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Client Service Associate

2 months ago


Washington, United States Oppenheimer & Co. Full time

About the Role:

The Oppenheimer & Co. Inc. is seeking a highly skilled and detail-oriented Client Service Associate to join our Branch office team in Washington D.C. This role will be responsible for providing exceptional client service, marketing, scheduling, prioritizing meetings, managing database, general organizational support, and client interaction.

Key Responsibilities:

  • Produce high-quality analytical reports using various software programs.
  • Prioritize daily work, track progress of projects and deadlines, and respond to client inquiries.
  • Assist clients with various needs, including answering day-to-day questions and providing timely and accurate responses.
  • Learn and adapt to the service needs of various accounts to provide exceptional client service.
  • Develop knowledge of forms and account procedures to assist clients effectively.
  • Demonstrate initiative and desire to increase knowledge of rules, regulations, and concepts.
  • Enhance relationships with advisors through timely and accurate responses to questions, and act with integrity and respect in all situations.
  • Manage database contacts and associates.
  • Oversee marketing efforts.
  • Special projects as assigned.

Requirements:

  • Some experience working in Finance/Broker-Dealer/Investment background is preferred.
  • Bachelor's Degree preferably in Business, Economics, Finance, Accounting, or willingness to become licensed will be considered.
  • Must be a team player with a proactive, positive, problem-solving disposition.
  • Possess a high degree of proficiency with MS office products, including Word, Excel, and Outlook.
  • Must be able to maintain the highest level of confidentiality.
  • Excellent communication skills: verbal, written, and interpersonal.
  • Demonstrate strong accuracy and thoroughness in all facets of daily work.
  • Able to interface and articulate well with employees, vendors, and clients in a highly professional, timely, and friendly manner.
  • Able to meet designated deadlines and work effectively in a pressurized environment.

Compensation and Benefits:

The current base salary offered for this role is $50,000.00 to $65,000.00 per year. Certain positions are eligible for additional forms of compensation, such as discretionary bonus. The successful candidate may also be eligible to participate in the relevant business unit's incentive compensation plan, which may include additional monthly incentive compensation and/or annual discretionary bonus.

Oppenheimer & Co. Inc. offers a comprehensive benefits package for eligible employees, which may include Health, Dental, Vision, Mental Health & Wellness programs, 401(K), and PTO benefits. Oppenheimer & Co. Inc. offers paid family medical leave and disability benefits to eligible employees where required by applicable law.