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Customer Service Representative
2 months ago
Aerzen USA Corporation is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Scheduling and Dispatching: Schedule and dispatch service technicians as needed to meet customer requirements and manage technician utilization.
- Service Administration: Create service orders, review time sheets and expense reports, and enter pertinent information into our ERP software, Microsoft Navision, to close service orders in a timely manner.
- Quotations and Order Fulfillment: Provide timely quotations to internal and external customers and identify the appropriate parts for service visits, service contracts, inspection visits, and on-site training. Ensure timely order fulfillment and maintain regular communication with customers on order delivery dates.
- Materials Management: Plan and coordinate material deliveries and inventory control for the Region.
- Data Integrity: Create and maintain customer, contact, and machine data in our CRM system on a regular basis to ensure data integrity is maintained.
- Sales Support: Support the sales team as well as Aerzen channel partners to maximize aftersales growth.
- Education: Associate Degree in a related field is preferred.
- Experience: 3 to 5 years of related customer support experience.
- Computer Skills: Proficient in Windows 10, Microsoft Office, and Salesforce. Navision and Business Central is a plus.
