Automotive Service Manager
5 days ago
Motor Works Auto in Park Rapids, MN is seeking a highly skilled and experienced Automotive Service Supervisor to join our team.
About the Role
We are a full-service automobile company that fixes all makes and models. As an Automotive Service Supervisor, you will be responsible for maintaining our operations, helping customers, and overseeing the team. You will greet every customer with hospitality and the highest level of respect, present the best solution for car repairs, and handle any other questions or concerns they may have.
Key Responsibilities
- Manage and oversee the service department, ensuring efficient workflow and high-quality customer service.
- Lead and mentor a team of technicians, providing guidance and support to ensure they meet their goals and objectives.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes as needed.
- Collaborate with other departments to ensure seamless communication and coordination.
Requirements
- At least 5 years of experience in automotive repair, preferably in fixed operations or service management.
- Previous experience with automotive repair estimation and repair order generation.
- Experience with KPI reporting (ticket averages, car counts, labor, and parts reporting).
- Leadership skills and ability to motivate and inspire a team.
What We Offer
We offer a competitive salary, benefits package, and opportunities for growth and advancement. If you are a motivated and experienced leader looking for a new challenge, please consider applying for this Automotive Service Supervisor position today.
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