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IT Support Specialist

2 months ago

Martinez, California, United States Titan Ventures Full time
IT Support Role

We are seeking a skilled IT support professional to join our team at Titan Ventures.

Key Responsibilities
  • Provide timely and effective support to users via phone, ticket system, or in-person
  • Diagnose and resolve technical issues within the scope of application support
  • Ensure prompt responses to IT inquiries and provide solutions
  • Develop and update guides and documentation for problem solutions
  • Test new software and software versions and collaborate with the IT team on software testing
  • Work with developers and administrators to identify and resolve IT problems
  • Conduct user training sessions
Requirements
  • Completed IT education, preferably as an IT specialist or IT system management specialist
  • Practical experience in IT support for users (remote/on-site) and handling of a ticket system