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Virtual Senior Customer Care Associate

2 months ago

Little Ferry, New Jersey, United States Talentify Full time
About Talentify

Talentify is a premier technology organization dedicated to transforming the insurance claims landscape.

Join our innovative team that is at the forefront of digital evolution within the expansive P&C insurance sector.

Utilizing cutting-edge advancements in AI, IoT, telematics, blockchain, data analytics, and more, we are redefining the industry's future.

At Talentify, we celebrate diversity and appreciate varied perspectives to provide optimal solutions for our clients.

Key Responsibilities
  • Deliver outstanding customer support to auto insurance clients, addressing inquiries and gathering total loss details from insurers and vehicle owners.
  • Respond to incoming calls from insurance adjusters and vehicle owners, clarifying Talentify's valuation service offerings.
  • Document discussions with claims adjusters regarding specific loss reports.
  • Foster positive relationships with dealers and claims adjusters to ensure overall client satisfaction.
  • Comply with attendance, production, quality, and other performance metrics.
Qualifications
  • No prior experience in insurance or automotive sectors is necessary - comprehensive training and development will be provided.
  • A high school diploma is required; some college education is preferred.
  • A minimum of 3 years of experience in customer service is essential.
  • Strong verbal and written communication abilities.
  • Self-driven with effective multitasking skills.
  • Excellent mathematical and analytical capabilities.
  • Exceptional organizational skills with a keen attention to detail.
  • A positive demeanor and a commitment to delivering exceptional customer service.
  • Strong technical skills.
  • Ability to work independently.
  • A quiet and professional home office environment free from distractions.
  • Reliable high-speed internet connection (DSL or cable modem – non-cellular – with a minimum speed of 25 Mbps download and 15 Mbps upload).
Additional Information

This is a remote role, with all onboarding and training conducted virtually.

Necessary equipment, including a desktop computer, dual monitors, keyboard, mouse, webcam, and headset, will be supplied.

The starting wage is $18.50 per hour.

This position does not involve sales or collections.

Benefits are available from the first day of employment.

Opportunities for advancement may be available within 6 months based on performance.