Teller I Position

7 days ago


Palm Bay, Florida, United States TD Bank, N.A. Full time
Job Summary

We are seeking a highly skilled and customer-focused Teller I to join our team at TD Bank, N.A. As a Teller I, you will play a key role in delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency.

Key Responsibilities
  • Execute TD's Brand promise to customers by consistently delivering a legendary customer experience in the store.
  • Process customer transactions, including deposits, withdrawals, loan and safe deposit box payments, efficiently and accurately.
  • Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary.
  • Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
  • Understand customer preferences with banking and educate customers on self-service/digital options that meet their needs.
  • Act as an advocate for the customer by conducting needs-based conversations, offering financial and digital solutions, and/or referring the customer to an appropriate partner to provide solutions.
  • Make sound decisions and provide timely problem resolution, escalating more difficult issues to management.
  • Ensure compliance when completing operational activities in accordance with company guidelines and regulations, such as the Bank Secrecy Act and Patriot Act, to minimize risk and protect the customer.
  • Verify customers' identities by following customer authentication policies and procedures.
  • Balance cash drawers, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
  • Adhere to safe deposit box procedures/operations and guidelines.
  • Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times.
  • Accountable for ensuring confidential customer information is securely stored throughout the day.
  • Understand the importance of and follow dual control.
  • Follow all security and audit measures to minimize potential loss.
  • Utilize bank tools and processes to detect, address, and prevent fraud.
Requirements
  • High school diploma or GED.
  • 6 months of work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience.
  • Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
  • Demonstrated customer service skills preferred.
  • Strong organizational skills.
  • Detail-oriented.
  • Ability to function in a fast-paced and changing environment.
  • Excellent communication skills with the ability to be concise, clear, and consistent.
Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

  • Domestic Travel – Occasional.
  • International Travel – Never.
  • Performing sedentary work – Continuous.
  • Performing multiple tasks – Continuous.
  • Operating standard office equipment – Continuous.
  • Responding quickly to sounds – Occasional.
  • Sitting – Continuous.
  • Standing – Frequent.
  • Walking – Occasional.
  • Moving safely in confined spaces – Occasional.
  • Lifting/Carrying (under 25 lbs.) – Occasional.
  • Lifting/Carrying (over 25 lbs.) – Never.
  • Squatting – Occasional.
  • Bending – Occasional.
  • Kneeling – Never.
  • Crawling – Never.
  • Climbing – Never.
  • Reaching overhead – Never.
  • Reaching forward – Occasional.
  • Pushing – Never.
  • Pulling – Never.
  • Twisting – Never.
  • Concentrating for long periods of time – Continuous.
  • Applying common sense to deal with problems involving standardized situations – Continuous.
  • Reading, writing, and comprehending instructions – Continuous.
  • Adding, subtracting, multiplying, and dividing – Continuous.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. The listed or specified responsibilities and duties are considered essential functions for ADA purposes.



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