Store Manager

2 weeks ago


Hayward, California, United States GOODWILL OF THE SAN FRANCISCO BAY Full time
Job Description

Job Title: Store Manager

Job Summary:

The Store Manager is responsible for overseeing all aspects of their assigned store, including achieving financial goals, maintaining effective merchandise presentation, and developing assigned staff. The ideal candidate will possess strong leadership skills, excellent customer service experience, and a proven track record of success in a retail environment.

Key Responsibilities:

  • Conduct coaching and training of assigned staff to ensure they meet performance expectations.
  • Work with the District Manager to optimize staff scheduling and maximize business opportunities.
  • Participate in corporate and district training seminars to stay up-to-date on best practices.
  • Create and approve staff schedules to meet business goals and financial targets.
  • Address customer service complaints and resolve issues in a timely and effective manner.
  • Ensure a safe working environment for customers and employees by reporting and correcting unsafe conditions.
  • Develop and implement strategies to improve customer service and donor experience.
  • Manage the flow of merchandise and donations to maximize value.
  • Perform other duties as assigned.

Requirements:

  • College degree or equivalent management experience.
  • Excellent interpersonal and customer service skills.
  • Strong leadership and merchandise skills.
  • Ability to lift a minimum of 35 pounds.
  • Proficient use of math skills and/or accounting.
  • Proficient use of computer skills, including MS Office.
  • Ability to read and write English proficiently.
  • Flexibility to work a variety of shifts, including holidays and weekends.


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